You can cancel your Shuttle plan at any time from inside Shuttle, without contacting support. Your plan keeps working until the end of the billing period you have already paid for.
How to cancel your Shuttle plan
You cancel your Shuttle plan yourself, from Settings.
In Shuttle, open Settings.
Under Account, select Plan.
Click Cancel plan at the bottom of your plan card.
In the window that opens, click Cancel plan again to confirm.
Once you confirm, your plan shows as Cancelled, along with the date it expires.
The Cancel plan button only appears while you have an active paid plan. On the free plan or during the free trial, there is nothing to cancel.
What happens after you cancel your plan
Once you cancel your Shuttle plan, you won't be charged again and your plan won't renew.
Your cancelled plan stays active until the end of your current billing period, so you keep all of its features until then. On an annual plan, that is the end of the year you paid for.
What happens when your cancelled plan ends
When your cancelled plan ends, your access to Shuttle ends too, including automations and stock syncing. The Overview page then shows "Your plan has expired" and asks how you want to continue:
Subscribe now lets you pick a plan and keep going. A new billing period starts on the day you subscribe.
Enable the free plan appears if your account can use the free plan.
The free plan is for manual work, with a small number of transfers, orders and reviews each month.
The free plan includes one connected Etsy shop. If you have more than one, Shuttle asks which one to keep.
Cancel your plan before you uninstall Shuttle
If you plan to uninstall Shuttle, cancel your plan first:
In Shuttle, open Settings.
Under Account, select Plan.
Click Cancel plan at the bottom of your plan card.
In the window that opens, click Cancel plan again to confirm.
After you uninstall, Shuttle keeps your data for 28 days and then deletes it.
Can I get a refund for my Shuttle plan?
Shuttle does not refund a billing period once it has started, on monthly and annual plans alike. Billing starts when you approve a subscription.
To try Shuttle before you pay, use the free 14-day trial.
To compare plans, see Shuttle's Available Plans.
Do I need to cancel during the free trial?
The free 14-day trial is not a subscription, so there is nothing to cancel. Nothing is charged, and the trial ends on its own. You are only billed if you subscribe to a plan and approve it.
Need help with your plan?
If you have questions about your Shuttle plan, contact our support team.