If you're experiencing errors while importing the CSV file generated by Shuttle into your Shopify product reviews app, it usually comes down to one of two common issues:
1. Incorrect Reviews App Selection
Ensure that you've selected the correct product reviews app in Shuttle's Reviews Settings page. Shuttle customizes the CSV file format specifically for each reviews app. If the wrong app is selected, the exported CSV will not match your app's expected format, resulting in import errors.
How to Fix:
Navigate to the Reviews Settings page in Shuttle.
Select your correct Shopify product reviews app from the dropdown title "Which product reviews app do you use?".
Export the CSV file again and retry the import.
2. CSV File Opened or Edited in Spreadsheet Apps (like Excel)
Spreadsheet applications such as Excel often modify the formatting of CSV files when opened, making them incompatible with reviews apps upon import.
Recommended Solution:
Avoid opening the CSV file in Excel or similar spreadsheet software.
If viewing or editing is essential, use Google Sheets, which maintains the file’s formatting correctly.
If you're still encountering errors or need additional assistance, please don't hesitate to contact our support team—we’re always ready to help!