Shuttle simplifies Etsy review management by automatically capturing, analyzing, and securely storing your latest customer reviews. It offers a centralized location where you can effortlessly monitor feedback, understand customer sentiments, and promptly take action when needed.
In addition to securely storing and managing your Etsy reviews, Shuttle automatically exports reviews into convenient CSV files, helping you easily incorporate customer feedback into your workflows, reports, and marketing efforts.
How Does Shuttle’s Automatic Review Export Work?
On a set interval, Shuttle automatically checks your Etsy shop for new customer reviews and securely stores them within your Shuttle account. Each review is analyzed and enhanced by Shuttle’s advanced features:
AI-driven sentiment rating: Automatically identifies and scores customer satisfaction levels, clearly showing positive and negative feedback.
Automatic review translation: Reviews in other languages are automatically translated, allowing seamless understanding of international customer experiences.
Quick Etsy order links: Each review includes a quick link directly to the corresponding order on Etsy, enabling swift follow-ups or actions directly within your Etsy shop.
Instant negative-review alerts: Receive email notifications whenever a negative review is detected, so you can respond swiftly and proactively address customer concerns.
Note: AI-rating is only available for the Core Standard plans, or above. Automatic translations and negative-review alerts are only available for the Core Pro plans, or above.
Configuring Automatic Review Exports in Shuttle
Activating automatic review exports and analysis in Shuttle is simple:
Log in to your Shuttle Dashboard.
Go to Reviews → Auto Exports.
Select “Enable Automatic Review Exports”.
Exporting Reviews Automatically via CSV
Shuttle can automatically collect and export your reviews into CSV files once a specific threshold of new reviews is reached. Simply select your preferred minimum threshold to receive export emails:
After 5 new reviews
After 10 new reviews (recommended default)
After 20 new reviews
After 50 new reviews
This ensures your inbox stays manageable, and you receive batches of reviews at practical intervals.
CSV Export Details: What’s Included?
Every review CSV file Shuttle sends is detailed and well-structured, including all essential data, such as:
Customer Name
Review Date
Rating Score
Original Review Text
Reviewed Product
Matching Shopify Product (if found)
These comprehensive CSV exports integrate seamlessly into spreadsheets, analytics software, or marketing tools.
Real-time Negative Review Notifications
Shuttle proactively alerts you whenever it identifies a negative review. Instant email notifications enable you to swiftly address customer dissatisfaction and promptly resolve potential issues—before they escalate.
Note: Negative-review alerts are only available for the Core Pro plan and above.
Receiving CSV Exports and Notifications
Shuttle sends CSV review exports and negative review notifications to the email address configured in your Shuttle notification settings (Account → Email Notifications). If not set explicitly, Shuttle defaults notifications to your primary Shopify store email.
Why Manage Etsy Reviews with Shuttle?
Centralized Access: Conveniently monitor and manage all Etsy reviews from one unified location.
Automated Efficiency: Automate review collection, analysis, and exports—saving valuable time.
Instant Actionability: Quick links and negative review alerts enable rapid customer support responses.
Enhanced Insights: AI analysis and translations ensure comprehensive understanding of customer feedback across global audiences.
Frequently Asked Questions (FAQs)
Q: Can I manually export reviews outside the automated schedule?
Absolutely! Shuttle allows manual CSV exports directly from your dashboard at any time.
Q: Does Shuttle resend reviews previously exported?
No. Shuttle keeps track of previously exported reviews, ensuring each CSV file contains only new reviews.
Q: How reliable are automatic translations?
Shuttle leverages advanced translation technologies to deliver reliable translations, providing clear and understandable international customer feedback.
Ready to Get Started?
To enable Shuttle’s powerful review management automation:
Visit your Shuttle Dashboard → Reviews → Auto Exports.
Configure your preferences and thresholds.
Ensure that the Reviews Settings page is also configured to your needs.
Shuttle handles the rest, seamlessly integrating Etsy review management into your workflow.
If you need assistance or have any questions about managing Etsy reviews through Shuttle, our support team is always available and ready to help!