This message means a product's last transfer stopped because Shuttle could not reach your Shopify store at that moment.
Why it happens
The message is from an earlier transfer. It stays on the product until the product is transferred again. It does not mean your store is disconnected now. If you can open Shuttle and see your products, Shuttle is connected to your Shopify store.
The transfer stopped before it made any changes. Shuttle stopped at this check, so the product was not created or changed by that attempt.
How to fix it
Open Shuttle and go to Products.
Find the product that shows this message.
If the product is only on one platform, click Transfer to Shopify or Transfer to Etsy on its row.
If the product is already on both platforms, click Update in Shopify, Update in Etsy or Update on its row.
Wait for the transfer to finish. When it succeeds, the new result replaces this message.
For more on transfers, see Transfer products between Etsy and Shopify.
Still seeing it?
If you transfer the product again and get the same message, contact our support team. Tell us which product it is and what time you tried the transfer, and we will check your store's connection.