Shuttle sends its emails about your runs and your account to one address, the Notifications email. When you install Shuttle, this address is set to your Shopify store's email. You only need to change it if the emails should go to someone else.
Change the Notifications email
In Shuttle, go to Settings > Account > Alerts & Notifications.
In the Notifications email field, enter the address you want to use. Enter one address only.
Click Save.
If you leave the Notifications email field empty, every email that would go to the Notifications email goes to your Shopify store's email instead.
Which emails go to the Notifications email?
Most of Shuttle's emails go to the Notifications email:
An email when a large transfer of products, orders or reviews finishes. Small runs finish without an email.
An email when a run stops because Etsy's daily limit was reached or your quota ran out.
The CSV file from automatic review exports, and the email when a reviews export or a quantity mismatches export is ready.
An email when a bulk stock update from a CSV file is done.
Warnings about your account, such as an Etsy connection that needs reconnecting, a problem with your Shopify inventory location, or your monthly order limit running low.
Emails about your trial and subscription.
Where do stock alerts go?
Stock alerts and daily summaries use their own address, the Alerts recipient email. You set it in the Stock Alerts section of Settings > Account > Alerts & Notifications. You can enter several addresses, separated by commas. If you leave it empty, stock alerts go to your Shopify store's email.
To use stock alerts, you need the Growth plan or higher.
Where do review alerts go?
Review alerts, the emails Shuttle sends when a negative review comes in, use their own address, the Recipient email. You set it in the Review Alerts section of Settings > Reviews > General, once Enable review alerts is on. You can enter several addresses, separated by commas. If you leave it empty, review alerts go to the Notifications email, or to your Shopify store's email if that is empty too.
To use review alerts, you need the Growth plan or higher.