Shuttle can run several jobs in the background once you switch them on. It can transfer new products, bring Etsy orders into Shopify, keep stock levels in step, and collect and export your Etsy reviews. Each job has its own switch, so you can run only the ones that suit your shop and turn any of them off without affecting the others.
Where can I see which Shuttle automations are on?
The Overview page shows every automation in one place, so it is the quickest way to check what is running and to switch something off. Each card on the Overview page has a switch for each automation it covers:
Products: Etsy → Shopify auto-transfer and Shopify → Etsy auto-transfer
Stock syncing: Etsy → Shopify and Shopify → Etsy
Orders: Auto-transfer new Etsy orders
Reviews: Auto-store & export new reviews
A change made with an Overview switch is saved as soon as you flip it. The gear icon on each card opens the full settings for that area.
If your plan does not include an automation, its card shows the plan you need instead of a switch.
Turn automatic product transfers on or off
Automatic product transfers send new products to your other shop, so you do not have to start a transfer every time you add one. Each direction has its own switch:
Etsy → Shopify: Shuttle transfers new Etsy products once they are activated on Etsy, as long as they were created within the New product window you choose.
Shopify → Etsy: Shuttle transfers new Shopify products after they are created. If you set a Collection trigger, it transfers only the new products you add to that collection.
To turn automatic product transfers on or off, use the two switches on the Products card of the Overview page. You can also do it in the settings:
Go to Settings > Products > Etsy → Shopify, tick or untick Enable automatic transfers, and click Save.
Go to Settings > Products > Shopify → Etsy, tick or untick Enable automatic transfers to Etsy, and click Save.
Automatic product transfers only handle new products. They never send changes to products that have already been transferred.
See Automatic Product Transfers between Etsy and Shopify and Using a Shopify Collection to Automatically Transfer Products to Etsy.
Turn automatic order transfers on or off
Automatic order transfers bring new Etsy orders into Shopify within a few minutes of being placed, so you can handle all your orders in Shopify. Once order transfers are on, two more options keep fulfillment in step between the shops:
Auto-fulfill Shopify orders: when a transferred order is marked as completed on Etsy, Shuttle fulfills the matching Shopify order.
Auto-complete Etsy orders: when a transferred order is fulfilled in Shopify, Shuttle completes the matching Etsy order.
To turn automatic order transfers on or off, use the Auto-transfer new Etsy orders switch on the Overview page. You can also go to Settings > Orders > General, tick or untick Automatically transfer new Etsy orders to Shopify, and click Save. The two fulfillment options sit below it in the Automatic order transfers section, and you can turn each one off on its own.
Automatic order transfers need the Growth plan or higher.
Turn stock syncing on or off
The Stock Syncer keeps stock levels in step between Etsy and Shopify. When a quantity changes in one shop, Shuttle updates the matched product in the other. Each direction has its own switch, so you can let Etsy sales update Shopify without letting Shopify change Etsy, or the other way round.
To turn a direction on or off, use the switches on the Stock syncing card of the Overview page. You can also do it in the settings:
Go to Settings > Stock Syncer > Etsy → Shopify, tick or untick Enable syncing from Etsy to Shopify, and click Save.
Go to Settings > Stock Syncer > Shopify → Etsy, tick or untick Enable syncing from Shopify to Etsy, and click Save.
The Stock Syncer can update more than quantities, but only if you allow it:
Sync product state: on the settings page for each direction, this keeps a product's active or draft state in step with its match.
Sync product SKU changes between platforms: in Settings > Stock Syncer > General, this sends SKU changes to the matched product.
The Stock Syncer needs the Growth plan or higher, or the free 14-day Stock Syncer trial.
See Introduction to Real-Time Stock Syncing with Shuttle and Keeping Shopify product state in step with Etsy.
Turn automatic review exports on or off
Automatic review exports collect new Etsy reviews as they arrive and pass them on for you. Shuttle sends them either straight to your reviews app or as a CSV file by email once enough new reviews have built up. Direct transfer works with these apps:
Reviewsion
Judge.me
Stamped.io
Yotpo
For any other reviews app, you receive the CSV file.
To turn automatic review exports on or off, use the Auto-store & export new reviews switch on the Overview page. You can also go to Settings > Reviews > General, tick or untick Enable automatic review exports, and click Save.
Shuttle keeps collecting new Etsy reviews while Review Alerts, the Etsy Reviews Badge Bar or the Product Reviews Carousel is on, because those features rely on your latest reviews. Turning off automatic review exports stops the exports, not those features.
Does Shuttle update products that are already transferred?
Shuttle never sends edits to already-transferred products on its own. If you change a title, description, price, images or tags after a transfer, the change stays in that one shop until you run an update in Shuttle.
The Stock Syncer is the only exception. While it is on, it sends stock changes. It also sends product state and SKU changes, if you have turned those options on.
To keep certain parts of a product from ever being changed by an update, select them in the Master Switch section of Settings > Products > Etsy → Shopify or Settings > Products > Shopify → Etsy.