Shuttle simplifies managing your Etsy reviews by automatically matching them to your corresponding Shopify products, helping you maintain a cohesive and trustworthy store. Below, we outline exactly how the automatic matching works, what influences it, and what to do if automatic matching isn’t possible.
How Automatic Review Matching Works
Shuttle automatically matches Etsy reviews to your Shopify products based on your configured Product Matching Settings. Properly configuring product matching in your Shuttle settings is essential to ensure seamless automatic review association.
Automatic matching typically happens in two ways:
1. Matching by SKU
The most reliable method, Shuttle first tries to match reviews using identical SKUs between your Etsy and Shopify products.
Example:
Etsy SKU: TShirt-Blue-M
Shopify SKU: TShirt-Blue-M
Shuttle instantly associates reviews from Etsy to the corresponding Shopify product.
2. Matching by Product Title & Variation Names
If SKU-based matching isn’t available, Shuttle attempts to match based on product titles.
Example:
Etsy Product: Handmade Ceramic Mug (Blue, 12oz)
Shopify Product: Handmade Ceramic Mug (Blue, 12oz)
With matching titles and variations, Shuttle can automatically connect the Etsy reviews to Shopify products.
How Product Matching Settings Affect Review Matching
Shuttle’s review matching process relies directly on how your product matching settings are configured. To optimize automatic review matching, ensure your product matching preferences are set clearly and consistently in your Shuttle dashboard:
Navigate to Product Settings → Product Matching.
Ensure matching criteria (SKU, title, variation) are correctly set according to your store setup.
Proper product matching configurations significantly enhance the accuracy and reliability of automatic review associations.
What If Reviews Don’t Match Automatically?
Occasionally, reviews might not automatically match due to inconsistencies in SKUs or product titles. When this happens, you can easily match reviews manually.
How to Match Reviews Manually
Navigate to the Reviews → Unmatched Reviews page in Shuttle.
Locate the unmatched Etsy review you’d like to connect.
Click on 'Match manually', and locate the corresponding Shopify product.
You will have the option to match all other Etsy reviews made to this same Etsy product, saving considerable time.
Confirm your match to instantly link the reviews.
Your Etsy reviews are now successfully matched to your Shopify products.
Remember Manual Matches (Automatic Future Matching)
Shuttle includes a powerful, time-saving feature: Remember Manual Matches.
By enabling this setting in your Shuttle dashboard, Shuttle remembers your manual matches and automatically applies them to all future reviews of the same Etsy product. This means once you’ve manually matched a review, Shuttle handles similar future matches automatically.
To activate this feature:
Visit Reviews Settings → Storing Reviews in your Shuttle dashboard.
Check the Use manual product assignments with future reviews option.
Save your settings to automate future matching efficiently.
Need Help or Have Questions?
If you encounter issues matching reviews or have additional questions, please contact our support team—we’re always ready to help ensure your reviews are matched accurately and effortlessly.