When a buyer answers a personalization question on Etsy, like a name to engrave or a colour to use, you need that answer in front of you when you make and pack the order. Shuttle copies those answers onto every order it transfers to Shopify. It can also add them to line item titles so they print on your packing slips.
Where buyer personalization appears on a transferred Shopify order
Shuttle adds every personalization answer to the Shopify order on its own, with no setting to turn on. Each answer goes into the order's additional details. Its label is the question plus the product it belongs to, for example "Name to engrave (for Wooden sign)".
The answers also appear on the line item they belong to, so you can see which product each one is for. When the buyer uploaded a file as their answer, the answer shows as a link to that file.
Shuttle does not put personalization answers in the order note. The Order note section only adds the customer note and the gift message.
Add buyer personalization to Shopify packing slips
Shopify packing slips show each line item's title, so Shuttle can add the buyer's answers to that title to get them onto the packing slip. This option is off until you turn it on in the Customer personalization section.
In Shuttle, go to Settings > Orders > General.
Find the Customer personalization section.
Tick Yes, add personalization to line item titles.
Click Save.
What a line item title with personalization looks like
With Yes, add personalization to line item titles turned on, the buyer's answers come after the product title, for example "Wooden sign // Personalization: Emma / Blue". When a buyer answered more than one question, a slash separates the answers.
The title starts with the product's Shopify title when the item is matched to a Shopify product, or with the Etsy listing title when it is not. Line items without personalization keep their usual titles.
Things to know about personalization in line item titles
The Customer personalization setting changes orders as Shuttle transfers them. Here is what it does and does not affect:
Only orders transferred after you save the setting get the new titles. Orders already in Shopify keep their titles.
Shuttle shortens a line item title that runs past about 250 characters, so a long product title with long answers can lose the end of the answer. The full answers are still in the order's additional details.
When Expand bundle products into their components is on and the item is a Shopify bundle, the bundle's line items keep their own titles. The answers still appear on the bundle line item and in the order's additional details.
For how Shuttle handles personalization questions on your listings, see Personalization: buyer questions on Etsy and connected Shopify metafields.
For how order transfers work, see Transferring Etsy Orders to Shopify.