If you connected your Etsy shop with Shuttle before October 21st, 2024, your integration remains unaffected, and everything will continue operating as usual.
Starting from October 21st, 2024, Etsy implemented changes to its API that restrict third-party apps from accessing shipping addresses for orders from US and Canada-based shops. As a result, if your Etsy shop is located in the US or Canada, Shuttle will no longer automatically include shipping addresses when transferring orders to Shopify.
How Does This Affect My Orders?
Orders Will Still Transfer: All other order details will transfer normally, except for the shipping address.
Manual Address Addition: You will need to manually add shipping addresses to transferred orders in Shopify.
Easy Access to Etsy Orders: Each transferred order includes a direct link to the original Etsy order, allowing you to easily retrieve the shipping address.
Additional Important Information
Automatic Fulfillment: If your shop is US or Canada-based, orders fulfilled in Shopify can no longer be automatically marked as completed on Etsy. You’ll need to manually update order statuses directly in your Etsy account.
Unchanged Features: All other valuable Shuttle order transfer features—such as Shopify analytics integration, automatic inventory adjustments, linking orders to existing customers, and seamless Etsy-to-Shopify fulfillment integration—remain fully operational.
Further Information
For more comprehensive details on Etsy’s changes, we encourage you to read Etsy’s official article.
If you have additional questions or need further assistance, our support team is here to help you every step of the way!