Etsy does not share buyers' shipping addresses with apps like Shuttle for shops in some countries. This applies when your Etsy shop ships from one of the affected countries listed in this article and you connected it to Shuttle after that country's date. If you connected your Etsy shop before that date, or it ships from a country that is not on the list of affected countries, nothing changes for you.
If your shop is affected, Shuttle shows a warning that says "Etsy API changes affect order syncing" on the Orders page and on the page where you transfer orders in bulk. On the bulk transfer page, the warning reads: "Etsy's recent API changes no longer allow syncing shipping addresses to Shopify or fulfillment updates to Etsy in your region. Transferred orders may arrive without a shipping address."
When you transfer a single order, the window where you choose how to transfer it also shows a warning before the transfer starts: "Etsy withholds shipping addresses for your shop's region, so this order may be created in Shopify without one."
How does this affect my orders?
Orders still transfer. Everything else about the order transfers to Shopify as usual. Only the shipping address may be missing.
Add the address yourself. You need to add the shipping address to the order in Shopify.
Find the address quickly. Shuttle adds a link to the original Etsy order to every order it transfers to Shopify. Open the link to see the buyer's address on Etsy.
Stock levels still go down. Transferred orders still reduce your stock as usual. Stock syncing is not affected.
Marking orders as shipped when your Etsy shop is affected
Shopify to Etsy: Shuttle cannot mark orders from affected Etsy shops as shipped on Etsy or send their tracking numbers to Etsy. Once you have shipped an order, open it in Etsy, mark it as shipped and add the tracking number there. For affected shops, the Auto-complete Etsy orders option and the Order fulfillment section do not appear in Shuttle's order settings.
Etsy to Shopify: This still works. If you use Automatic order transfers with Auto-fulfill Shopify orders turned on, Shuttle fulfills the Shopify order when the Etsy order is completed.
To use Automatic order transfers, you need the Growth plan or higher.
Which countries are affected?
These are the countries currently affected and the dates Etsy's restriction started. Your shop is affected if it ships from one of these countries and you connected it to Shuttle after the date shown.
Türkiye: June 3, 2024
United States: October 21, 2024
Canada: November 14, 2024
France: July 17, 2025
Germany: July 17, 2025
Bulgaria: February 1, 2026
Italy: February 1, 2026
Lithuania: February 1, 2026
Spain: February 1, 2026
Ukraine: February 1, 2026
Australia: May 13, 2026
Greece: June 8, 2026
Netherlands: June 8, 2026
Portugal: June 8, 2026
India: July 20, 2026
Israel: July 20, 2026
Vietnam: July 20, 2026
Etsy may add more countries over time.