Most transferred Etsy orders need nothing more from you. Sometimes, though, the Shopify copy falls a step behind: payment is still pending, the Etsy order is not completed yet, or the order should not be in Shopify at all. You can fix each of these from the Orders page in Shuttle, one order at a time.

Every transferred order on the Orders page has a Fulfill button with a three-dot menu next to it. The menu holds Mark as paid and Delete from Shopify, and these options only appear for orders that have been transferred.

A transferred order shows payment pending in Shopify when the Etsy order was not paid yet at the moment Shuttle transferred it. Shuttle copies the Etsy payment state when it transfers the order.

When Automatically transfer new Etsy orders to Shopify is on, Shuttle marks the Shopify order as paid by itself once Etsy shows the order as paid.

To keep unpaid orders out of Shopify altogether, go to Settings > Orders and turn on Transfer only paid orders. Shuttle then skips Etsy orders that are not paid yet, so they only reach Shopify after Etsy shows them as paid.

Automatic order transfers need the Growth plan or higher.

Mark as paid lets you settle a pending Shopify order yourself, for example when automatic order transfers are off. Shuttle does not check Etsy before it marks the Shopify order as paid, so first open the order in Etsy and check that the buyer has paid.

If the window says the order is already marked as paid in Shopify, you don't need to do anything. Mark as paid only appears in the menu while Shuttle has the Shopify order recorded as unpaid.

Completing the Etsy order from Shuttle means you only enter the shipment once. You fulfill the order in Shopify, and Shuttle completes the matching Etsy order. If the Shopify fulfillment has a tracking number, Shuttle sends it along.

The Fulfill / complete order window also works in the other direction. If the order is completed on Etsy but not fulfilled in Shopify, the window offers Fulfill in Shopify instead. If the order is unfulfilled in both shops, fulfill it in one of them first.

Shuttle can also complete Etsy orders automatically. Go to Settings > Orders and turn on Automatically sync Shopify fulfillment to Etsy. That option appears once Automatically transfer new Etsy orders to Shopify is on.

Automatic order transfers need the Growth plan or higher.

See Automating Order Fulfillment.

Etsy does not let Shuttle complete orders for some shops: those in certain countries that connected to Shuttle after a set date. For these shops, the Fulfill / complete order window asks you to finish the order on Etsy's order page. Open the order in Etsy and complete it there.

Shuttle also leaves the Etsy order open when Mark all orders as fulfilled is on in Settings > Orders. With that setting, orders arrive in Shopify already fulfilled, and Shuttle does not count that fulfillment as a shipment. Complete those orders in Etsy yourself.

See Why transferred orders do not include a shipping address.

Delete from Shopify removes the Shopify copy of an Etsy order, for example when it was transferred by mistake or you want to transfer it again with different settings.

Shuttle deletes the Shopify order straight away, without asking you to confirm. The order stays on the Orders page marked Not transferred, so you can click Transfer to send it to Shopify again.

Deleting a transferred order only affects Shopify. The order on Etsy is not cancelled or refunded.