Digital products usually have unlimited stock or are managed separately, so you may not want Shuttle's Stock Syncer to touch them. By default, the Stock Syncer keeps stock levels in sync for all your matched products, including digital ones. You can turn on one setting that tells it to leave digital products alone.
What does Shuttle count as a digital product?
Shuttle decides whether a product is digital from how it is set up on each platform:
On Shopify, it is a product where none of the variants need shipping.
On Etsy, it is a listing sold as a digital download.
Exclude digital products from stock syncing
In Shuttle, open Settings.
Under Stock Syncer, choose General.
Scroll to Other settings and find Digital products.
Check Exclude digital products.
Click Save.
To exclude digital products, you need the Growth plan or higher, or a Stock Syncer free trial.
What changes when you exclude digital products
With Exclude digital products turned on, the Stock Syncer stops updating stock for digital products on both Etsy and Shopify.
Exclude digital products also changes what counts toward your monthly order limit. An order that contains only digital products no longer counts toward the limit. An order that contains at least one physical product you've matched still counts.