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Reviewer email appears as a dummy email in the CSV file

If the reviewer emails in your reviews CSV file look like made-up addresses, that is expected. Shuttle does not put a buyer's real email address in a review export. It adds a placeholder email for each reviewer instead.

What the placeholder looks like

Each placeholder starts with review@ and ends in .me, for example review@janesmith.me. It is made from a placeholder name, not from the buyer's own details.

Does this affect my reviews?

No. Each review still has its rating, text and reviewer name. The placeholder only fills the email column in the file.

These addresses do not belong to anyone, so do not use them to contact reviewers.

To learn more about exports, see Exporting Etsy Reviews to Shopify. If the reviewer names also look different, see Reviewer name does not match the actual name in the CSV file.

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