If your CSV has fewer reviews than you have stored in Shuttle, there is usually one of a few reasons. Start with the export window. When you open it, Shuttle tells you how many reviews in your selection will be exported and why the others will be skipped.
Review settings that skip reviews in the export
Your review settings decide which reviews go into the CSV export. You find them in Settings > Reviews > General:
Minimum rating (in Review Rating): reviews below the rating you pick are skipped. To export every rating, choose All Reviews (No minimum rating).
Do not export AI negative reviews (in Review Rating): reviews with a negative tone are skipped, even when their star rating is high.
Only export reviews with images (in Review Image): reviews without a customer photo are skipped.
Only export reviews without content (in Review Content): reviews with written text are skipped.
Default content (in Review Content): if this is empty, reviews that have only a star rating and no text are skipped. To export them too, add default content such as "[STARS] from [NAME]".
Reviews not assigned to a Shopify product are skipped
A review is exported only when it is assigned to a Shopify product. On the Reviews page, a review without a product shows Not assigned. Click Assign on the review to link it to the right Shopify product.
See How Shuttle Matches Etsy Reviews to Shopify Products to learn how Shuttle assigns reviews automatically.
Export unassigned reviews as shop reviews
Unassigned reviews can also be exported as shop reviews. The option to do this appears only when your reviews app is No app, I just want all the reviews in a CSV, Judge.me, Klaviyo or Fera:
Go to Settings > Reviews > General.
Under Which product reviews app do you use?, turn on Include shop reviews in transfers and exports.
If you use Loox, enter an Inactive product handle in Settings > Reviews > General instead. If you leave it empty, shop reviews are skipped.
The export option you picked leaves out some reviews
The choice you make under Which reviews? decides which stored reviews go into the CSV. You see it in the export window, which opens when you click Export reviews on the Reviews page:
Only non-exported reviews leaves out every review already marked as exported.
By a date range leaves out reviews outside the start and end dates.
All reviews exports every stored review that your settings allow.
Reviews skipped in an earlier export are also marked as exported, so Only non-exported reviews will not pick them up. After you change a setting or assign a product, choose All reviews, or a date range that covers those reviews, to bring them back.
Excluded reviews are never exported
An excluded review stays out of every export until you include it again. On the Reviews page, open the Excluded tab and click Include on any review you want back.
If you turned on Automatically exclude reviews below the minimum rating, reviews below your minimum rating are moved to the Excluded tab automatically.
Get a complete review export
To export every review you have stored, clear each reason a review can be skipped, then export them all:
Go to Settings > Reviews > General and check the settings in Review Rating, Review Image and Review Content.
Assign any reviews marked Not assigned, or turn on shop reviews if your reviews app supports them.
Include any reviews you want back from the Excluded tab.
On the Reviews page, click Export reviews, choose All reviews and click Export now.
If reviews are still missing, contact our support team.