Understanding the Issue
Custom products are unique items sold exclusively on Etsy, meaning there’s no matching Shopify product available for Shuttle to assign their reviews to by default.
Recommended Solutions
Assign Reviews Manually
You can manually link reviews from custom products to your preferred Shopify products. To do this, go to Shuttle’s Reviews page, find the unassigned reviews, and assign them directly to the products of your choice.
Assign Reviews to Your “Shop”
Alternatively, Shuttle lets you assign reviews to your overall “Shop” instead of a specific product. Many popular product review apps (such as Judge.me or Loox) support this feature, allowing you to display these reviews even without a linked Shopify product.
Both solutions help you effectively manage and showcase valuable customer feedback for custom products in your Shopify store.