Some Shuttle pages read your Shopify store and Etsy shop live, and others show a copy of your catalog that Shuttle keeps, because the copy loads faster and holds Shuttle's own match details. The Products page opens on the All Products tab, which shows Shuttle's stored copy, so a product or SKU change you just made may not show there yet. When something is missing, you can switch to a live view or refresh the copy yourself.
Which Shuttle pages read Shopify and Etsy live?
On the Products page, the Etsy → Shopify and Shopify → Etsy tabs read your Etsy shop and Shopify store live while the cache is off. So a product you just created in Shopify or Etsy appears on those tabs right away.
When you filter the Etsy → Shopify tab by an Etsy section, Shuttle always reads that section's listings live from Etsy.
Which Shuttle pages use Shuttle's stored copy?
These places show Shuttle's stored copy of your catalog, so a very recent change may not show there yet:
The All Products tab on the Products page, which is the tab the page opens on
The lists you open with View matched and View unmatched on the Products page, which take you to the All Products tab
The Etsy → Shopify and Shopify → Etsy tabs, when the cache is turned on or the Match filter is set to Matched, Unmatched or Unmatched Variations
The lists of Shopify collections in Shuttle's settings and in the Collection filter on the Products page
The numbers on the SKU Audit and Quantity Mismatches pages
Shopify collections never reach Shuttle on their own, so a collection you just created in Shopify stays missing until you refresh your collections. For products and SKUs, re-match your products if something stays missing. Both steps are described in the sections that follow.
Turn the cache off on the Products page
The cache button, a lightning bolt next to the search and sort buttons on the Products page, switches the Etsy → Shopify and Shopify → Etsy tabs between live data and Shuttle's stored copy. Hover over it to see its state: Cache enabled, click to disable or Cache disabled, click to enable.
On the Etsy → Shopify and Shopify → Etsy tabs, the cache is off each time you open the tab. It turns on by itself when you set the Match filter to Matched, Unmatched or Unmatched Variations, because Shuttle can only tell matched products from unmatched ones using its own records. On the All Products tab the cache always stays on.
While the Match filter is set to Matched, Unmatched or Unmatched Variations, the tab always shows Shuttle's stored copy. To see live data, set Match back to All first.
If a product is missing from one of the two tabs, click the lightning bolt so that it shows Cache disabled, click to enable. Shuttle then reloads the tab live.
If you search on the Shopify → Etsy tab while the cache is on and nothing is found, Shuttle searches your Shopify store live and turns the cache off for you.
Refresh your Shopify collections in Shuttle
Shuttle keeps a stored list of your Shopify collections, and a new collection does not reach that list by itself. So a collection you just created in Shopify stays missing from Shuttle's lists until you refresh them. To pull in your latest collections:
Go to Settings > Catalog Mapping > Collections → Sections.
Click Refresh at the top of the Collections → Sections section.
Wait for the Sections and collections refreshed message.
Refresh pulls in your latest Etsy sections as well as your Shopify collections.
The Collection filter on the Shopify → Etsy tab of the Products page also lets you find a single new collection:
On the Products page, choose the Shopify → Etsy tab.
Click the search button to show the filters, then open the Collection filter.
Type at least three letters of the collection's name and choose Search Shopify for "…".
Shuttle searches your Shopify store and adds the collection it finds to the list.
Re-match products after changing SKUs
Re-match products rescans your catalog, refreshes Shuttle's SKU matches and removes records for products that no longer exist. Use it after you change SKUs, or when products you added or deleted still look wrong in Shuttle's stored views. Past transfers and synced data are not affected.
You can re-match your Shopify store and your active Etsy shop separately:
Go to Settings > Connected Shops.
Under Shopify shop or Etsy shops, click Re-match products on the shop you want to rescan.
Confirm with Re-match Shopify products or Re-match Etsy products.
Etsy shops only show Re-match products on the active shop. To re-match another Etsy shop, click Activate on it first.
The re-match runs in the background, and you can leave the page while it works. On large catalogs it can take a few minutes. The shop's row shows its progress, for example Storing SKUs…, then Re-match complete when it is done.
You can run one re-match at a time. While one is running, the other Re-match products buttons are greyed out.
Why SKU Audit and Quantity Mismatches numbers can lag behind
The SKU Audit and Quantity Mismatches pages show numbers that Shuttle works out in the background, not live. The Updated label on each page shows when those numbers were last worked out.
On the Growth plan or higher, both pages show Monitored: Shuttle watches your catalogs for changes, and new changes can take several minutes to show. On other plans the pages show Not Monitored, and the numbers refresh once a day.
Active monitoring needs the Growth plan or higher.