When Etsy refuses a product over its product safety (GPSR) information, Shuttle stops that product and shows the reason in Transfer History. There are two messages, one for a new listing and one for a listing already on Etsy.
The word in brackets at the end of each message names the part Etsy refused:
Manufacturer
EU responsible person
Serial number
Safety warnings
Product safety (any other part of the product safety information)
When does Etsy ask for product safety information?
Etsy checks a listing's product safety information each time the listing is created or changed. From 1 February 2027, Etsy requires this information on listings in 54 electronics and lighting categories that are sold into the EU or Northern Ireland.
Shuttle has no product safety settings, so you manage your manufacturers and EU responsible persons in Etsy. Shuttle also does not change product safety information on listings that are already on Etsy.
Etsy rejected the product safety information sent with this listing
This message appears on a Shopify to Etsy transfer of a new product. Etsy refused the product safety information, so the listing was not created. The information was missing, or it was not a value Etsy accepts.
To fix the product safety information for a new listing:
In Etsy, open your shop settings and find the product safety settings.
Check the manufacturers and EU responsible persons listed there.
If the message ends in (EU responsible person) and your shop is set as the EU responsible person, check your shop's legal address. Etsy accepts your shop in this role only when its legal address is in the EU. If it is not, choose an EU responsible person from the list in the same settings.
Transfer the product again in Shuttle.
Etsy needs product safety information on this listing before it accepts changes
This message appears when you update a product that is already on Etsy. Etsy found the listing's product safety information missing or not accepted, so it refused the update. Shuttle does not change product safety information on listings already on Etsy, so the fix is made on the listing in Etsy.
To fix the product safety information on an existing listing:
In Etsy, open the listing and fill in its product safety details.
Save the listing in Etsy.
Update the product in Shuttle again.
What if the product safety error comes back?
If Etsy keeps refusing the product safety information, contact Shuttle support. Send the product name and the full message from Transfer History. Shuttle support can see the exact reason Etsy gave.