Transfer History lists every product Shuttle transferred or updated, in both directions, so you can see how a run went and why a product failed. It covers bulk runs, the queue, automatic transfers and the transfers you start from a single product row.
How to open Transfer History
You can open Transfer History in two ways:
Open Products and click History. This shows every product in your history.
In the Products list, open a product's More actions menu (the ⋯ button) and choose Transfer history. This shows only that product. Click Show all products to see everything again.
When a bulk transfer finishes, the result also has a View in History button.
How far back Transfer History goes
How many days Transfer History shows depends on your plan:
Free plan: the last 3 days
Essential: the last 7 days
Growth, Scale and Max: the last 30 days
If your plan shows fewer than 30 days, a note at the top of the page tells you how many days you can see. It has a Compare plans button. Shuttle keeps the history either way, so after an upgrade you can see up to 30 days back straight away.
Check how a run went in Recent runs
The Recent runs section shows your last three runs as cards. A run is a bulk run, a queue run, or one day of automatic transfers. Each card shows:
the name of the run and when it ran
a summary of the run: the direction, whether it transferred, updated or did both, which fields an update overwrote, and which products it covered, such as a section, a collection or a date range
how many products ended in Success, Warning and Error
Click a card to list only that run's products. The run then appears above the list under Showing one run. Click Show all runs to see everything again.
When you have more than three runs, click Select a run to see them all. You can narrow that list to Transfers, Updates or Queue.
Products you transfer one at a time from their row appear in the products list, but not as a run.
Find a product in Transfer History
The Products section of Transfer History lists each product with its direction, type, status and the time it ran. To narrow the list:
Search by product title.
Status: All, Success, Warning or Error.
Direction: Both, To Etsy or To Shopify.
Type: All, Transfers or Updates.
Method: Any method, Bulk, Queue, Collections, New products or Single.
Click Clear all to remove every filter. In the direction column, click the Shopify or Etsy logo to open that product on Shopify or Etsy.
If a product has since been removed from Shuttle, its row says Product no longer in Shuttle.
Read why a transfer failed
A product with Warning or Error shows its first reason under the status. When there is more to read, a Details link appears below it.
Click Details to open the details window. The window shows the product's name and status, plus the direction, type, how the transfer started and when it ran. Below that it lists every reason, each with what to do about it. A reason that has a help article also has a Learn more link. Click Done to close the window.
What the notes under Success mean
A product with Success can still show a note under the status. The product went through, but something had to change to fit Etsy, so it is not exactly the same as the original. The notes you may see:
Characters Etsy does not accept in a title, such as emoji or currency symbols, were removed from the title.
The product keeps its Success status, and you only need to act if you want it to match the original exactly. For the option name, attributes and SKU notes, Details explains what happened and links to the help article. The title note has nothing more to read, so a product whose only note is about its title shows no Details link.
See which fields an update was set to change
On an update row, hover over the Update badge to see the fields that update was set to change. For example, it may say "Set to update: Title, Quantity." If the update ran with Recreate product inventory or Overwrite existing SKUs, those appear after With:.
Your sync settings still decide which of these fields carry over. Transfers and automatic transfers have no such note, so their badge shows nothing when you hover over it.
Why an automatic transfer shows one row for repeated failures
When an automatic transfer fails on the same product again and again, Transfer History keeps one row for those failures instead of one row per attempt. That row shows the latest reason, and its time moves to the most recent failure.
A new row starts as soon as the product has any other result, for example a successful transfer or a transfer you start yourself.
Why some products from a run are not listed
Transfer History leaves out products a run passed over without changing them. For example, if a run only transfers new products, a product that is already matched is skipped and does not appear.
Retry only the products that failed
Transfer History has no retry button, so you retry failed products from Products. To retry only the failed ones:
In Transfer History, pick the run and set Status to Error.
Open Details on each product and fix the cause it describes.
Go to Products and open the Etsy → Shopify or Shopify → Etsy tab, whichever direction failed.
Find the failed products, tick each one and click Process.
Confirm. If your queue already holds products, choose Add to queue & process or Replace queue & process.
Start the run on the transfer page that opens.
To retry a single product, use the button on its row in Products: Transfer to Etsy or Transfer to Shopify for a product that is not matched yet, or Update for one that is.