Why are my Shopify and Etsy scores different?
Shuttle scores each platform on its own, using that platform's listing. If your Shopify listing has a different title, description, images, tags or category than your Etsy listing, the two scores will differ.
A few other things also differ between the platforms:
Some checks only apply to Shopify: SEO Metadata, GTIN Coverage and Vendor. They do not appear on the Etsy score.
Reviews are counted separately for each platform. On Etsy, Shuttle counts the Etsy reviews stored in Shuttle. On Shopify, it reads the review count your reviews app adds to the product.
Why does my product show a low Reviews rating?
A product with no reviews shows a low Reviews rating in its score breakdown. This does not pull its overall score down. When a product has no reviews, Shuttle leaves reviews out of the overall score, so new products and products without reviews are not penalized.
To have reviews counted:
For Etsy, store your Etsy reviews in Shuttle. Learn more about storing your Etsy reviews
For Shopify, use a reviews app that adds ratings to your products.
How long does Analysis or Optimization take?
Shuttle estimates about 30 to 60 seconds for an analysis and 45 to 90 seconds for an optimization. Both run in the background, so you can keep using Shuttle while they work. During an analysis, the product page shows each step as it completes.
My analysis is stuck or failed. What do I do?
If an analysis fails, open the product and click Retry analysis.
If an optimization fails, your analysis results stay in place and a message explains what happened. Click Optimize content to try again.
A failed run does not use a credit. A credit is only used when an analysis or optimization finishes.
If a product still shows Analyzing… or Optimizing… after several minutes, reload the page. If it keeps failing, contact our support team.
Do I need products synced between Shopify and Etsy?
No. A product can be only on Shopify, only on Etsy, or on both. You do need an Etsy shop connected to Shuttle to use AI Discovery.
AI Discovery shows your Shopify products and the listings from the Etsy shop that is active in Shuttle. Listings that only exist on Etsy are included when they are active, draft or sold out.
Can I run Analysis on multiple products at once?
You start Analysis and Optimization one product at a time, from each product's page. Up to three can run at the same time. To start another one, wait for one of them to finish.
Base Scores can be recalculated for all products at once:
On the AI Discovery page, click Calculate Scores.
Click Recalculate all.
This does not use any credits. You can do it once every 24 hours. While base scores are recalculating, you cannot start a new analysis.
I applied suggestions but I'm not happy with the result.
Before you apply, you can edit each suggestion and untick anything you don't want. Review everything carefully, because applied changes update your listings.
To get fresh suggestions:
Open the product and change the questions. Remove the ones you don't want or add your own.
Click Save Questions.
Click Re-analyze. This does not use a credit, and it replaces the current suggestions.
Click Optimize content. This uses one optimization credit.
If every question is already a strong match, there is nothing to optimize, and you will not be able to start an optimization.
Can I edit the generated questions?
You cannot change the wording of a generated question. Instead, remove a question that isn't quite right and add a new one with your own wording. A product can have up to 7 questions, each up to 200 characters.
New questions show as Pending. Click Save Questions, then Re-analyze to see how well your listing answers them.
Still have questions?
If you can't find what you're looking for here, contact our support team.