When your Etsy and Shopify quantities have drifted apart, Shuttle can bring them back in line with a one-off update across a group of products or your whole catalog. A quantity update works like any other product update, with only the Quantity field selected.
Which products a quantity update applies to
A quantity update only applies to products that are already matched between Etsy and Shopify. Unmatched variations are skipped, so set up matching before you start.
When to use a bulk update instead of the Stock Syncer
A bulk quantity update is best for one-off alignment. For real-time stock syncing as sales happen, set up the Stock Syncer instead. Once a bulk update has aligned your quantities, the Stock Syncer can keep them in sync going forward.
Update quantities across your catalog
To update quantities for a group of products or your whole catalog, run an update from the Transfer page:
From the Products page, click Transfer or update products in the top-right corner.
On the Transfer page, pick a direction: Etsy → Shopify or Shopify → Etsy.
Under What do you want to do?, choose Only update existing products.
Under Narrow down the products, choose a product status and, optionally, a section (Etsy) or collection (Shopify) to scope the update.
Under Fields to update on duplicates, untick every other field so that only Quantity is ticked.
Under Review & start, check the summary and click Start update.
The Etsy → Shopify and Shopify → Etsy options are not available on the free plan. On the free plan, you can still update quantities through the queue or one product at a time.
For every update option, field group and advanced setting, see Updating products with Shuttle.
Update quantities for a list of products
To update quantities for specific products only, add them to the queue first and then update the whole queue at once:
On the Products page, open the product's More actions menu and click Add to queue. For a matched product, pick the direction to sync.
Click Transfer or update products, then choose the Transfer queued products tile.
Under Fields to update on duplicates, untick every other field so that only Quantity is ticked.
Click Transfer queued products to start.
A queued product that is not matched yet is transferred as a new product instead. If you only want quantities updated, queue only matched products.
Update quantities for recently sold products
Updating recently purchased products refreshes stock only for products that sold on or after a date you choose:
From the Products page, click Transfer or update products.
On the Transfer page, pick a direction: Etsy → Shopify or Shopify → Etsy.
Under What do you want to do?, choose Update recently purchased.
Under How far back should we look?, set the Earliest order date.
Click Update recently purchased.
Shuttle checks recent orders placed on or after that date and updates only the quantities of the products in them. Orders that were already processed are skipped.
Update quantities on a single product
To refresh the quantities of one product:
From the Products page, locate the product.
On the product's row, click Update in Shopify or Update in Etsy, depending on the direction. If the row shows Update instead, click it and then choose the direction.
In the window that opens, untick every other field so that only Quantity is ticked.
Click Update Shopify product or Update Etsy product to start.
Check these before running a quantity update
A few settings decide whether a quantity update reaches every product and variation:
Matching: confirm that the products and variations you want to update are matched between Etsy and Shopify. Unmatched variations are skipped.
Field selection: double-check which fields are ticked before you start. Only the ticked fields are overwritten on the destination.
Master Switch: if Quantity is turned on in the Master Switch for that direction, Shuttle does not update quantities.
Some variation quantities did not update
When a product's quantity updates but some of its variations do not, those variations are usually not matched between Etsy and Shopify. To resolve this:
Check your matching method and confirm which variations are unmatched, using Matching Products & Variations.
If matching alone does not align the variations, tick the recreate inventory option under Advanced.
The recreate inventory option has a different name depending on where you update. On the Transfer page it is called Recreate product inventory, and when you update a single product it is called Recreate Shopify inventory or Recreate Etsy inventory.
Recreating inventory rebuilds variants and inventory on the destination from the source, which helps when the variant structure has changed. Ticking it also ticks SKU and Price, so those fields are updated too.
Get help with a quantity update
If you have questions or run into issues while updating quantities, you can contact us from inside the Shuttle dashboard.